Box office and orders
The desk and the website agree.
A box office that sells from what is actually on today, and an orders list that finds anything, including by barcode.
The problem
The desk sells from a different system to the website, and a refund at scale means working through orders one at a time.
What we built
One system for the desk and the website, search that finds an order from a barcode, and bulk refunds with a preview.
What is actually in it.
Selling at the desk
A catalogue of what is on today, grouped for quick picking.
- A date and session strip showing live availability
- Tickets and products in one cart, with customer details
- An optional company name and ABN on the sale
- Cash with change worked out, card on a connected reader, or complimentary
- Box-office-only items sell over the counter while hidden online
- Sell annual passes and apply promo codes at the desk
Finding an order
The last seven days first, then the rest in the background.
- Search by name, email, phone or any field
- Filter by status, event, date or payment type
- Type BC: and a barcode to find a pass’s order
- The order page shows customer, payment, items, notes and passes
- Promo and member savings shown on the order
- Resend the confirmation, choosing who it goes to
Refunds
A whole order, single lines, or single passes.
- Partial refunds stack correctly
- A promo order is refunded at what the customer actually paid
- When a refund cannot go ahead, the message says why
- Bulk refunds for a whole event, or chosen sessions, tickets or dates
- A bulk refund previews orders and amounts, and matches it exactly
- Refunded passes stop working, and staff are alerted if one still does
Customers and enquiries
One numbered record per person, with the full history.
- Several emails and phones on one record
- Search by name, email, phone or customer number
- Every order matched to the right customer automatically
- Likely duplicates flagged, then merged or dismissed
- A merged record remembers where it came from
- An enquiries inbox with status, notes and the order it became
What is on today
The desk sells from live availability, not a list.
Found by barcode
Type BC: and a code to land on the order.
Refund a line, or a pass
Partial refunds stack correctly.
Bulk, with a preview
Orders and amounts shown before it runs.
Passes stop working
And staff are alerted if one still does.
One record per person
Duplicates flagged, merged, and remembered.
Box office and orders questions
Can the desk sell things the website cannot?
Yes. Box-office-only items sell over the counter while staying hidden online, and the desk can sell annual passes and apply promo codes.
How do we find the order a pass belongs to?
Type BC: followed by the barcode in the orders search.
Can we refund part of an order?
Yes. A whole order, single lines or single passes, and partial refunds stack correctly.
What about refunding a whole cancelled session?
Bulk refunds cover a whole event or chosen venues, sessions, tickets or dates. You see a preview of orders and amounts first, and the run matches it exactly.
Does a refunded pass still scan?
No. Refunded passes stop working automatically, and staff are alerted if one still does.
See it running for your venue.
Every demo is built around your venue. We base it on your own website, events and prices, so you can see exactly what changes for your guests and your team.
Request a demo
An honest conversation with the people who built it.